Refund policy

All sales are final and no refunds will be issued. However, if an item is received damaged, please contact us immediately.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. To begin the process, please contact us at hello@nylosi.com. We will reply with instructions on how proceed. Items sent back to us without first contacting us will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us with any questions at hello@nylosi.com.